Arelion’s bread and butter is global connectivity services, with one of the most extensive high-capacity global internet backbones. New to the 2022 Niche Player quadrant are Arelion and Sparkle.Īrelion formerly belonged to Telia (as Telia Carrier) but found themselves acquired and rebranded by the Swedish investment company Polhem Infra in 2021. The end of 2021 saw the Virginian company successfully file for Chapter 11 bankruptcy, with operational and customer experience improvements at the top of the list of the restructure. The lower-than-average customer experience reported by Gartner clients can be identified as the big push. Riedel Networks and Telstra each see a slight boost, whereas GTT took a notable drop. Telia and China Telecom Global both bowed out of the Niche Player quadrant, while PCCW Global remains relatively in the same position. This could change as Masergy begins several initiatives to address this. This could be tied to Colt’s more considerable MPLS network coverage and Masergy’s pricing often higher than other service providers, even ones with more extensive networks. Masergy feels some misery as Colt Technology Services giddies up and effectively trades positions in the Visionaries quadrant. Their Software Defined Everything (SD-X) platform provides a real-time NOD, with ordering, configurations, and changes made through an online portal for Ethernet, internet, and MPLS services. The German-based vendor is considered a significant player in the Europe market, providing solid coverage in Europe (especially in Central Europe) while still offering global network services. In the Challengers quadrant we see Telefonica step out, and 2021 Niche Player Deutsche Telekom rise up. Louisiana-based Lumen sees itself climb up a little in the rankings, thanks to their strong NOD capability and improvements to their integrated SD-WAN SLA. NTT and Orange Business Services maintain their positions at the top of the quadrant, while Tata Communications, Verizon, and BT hold firm in the middle of the pack. Most likely, this relates to Vodafone’s more extensive MPLS network coverage, particularly in the Europe, Asia/Pacific, and Africa markets. The Leaders quadrant saw AT&T and Vodafone trade paint and swap positions, with Vodafone going up and AT&T going down. This is not an in-depth analysis, only an observation of notable changes since the 2021 report. At Solutions Review, we read the report, available here, and pulled out the key takeaways. The graph is divided into four quadrants: niche players, challengers, visionaries, and leaders. In this Magic Quadrant, Gartner evaluates the strengths and weaknesses of 18 providers that it considers most significant in the marketplace and provides readers with a graph (the Magic Quadrant) plotting the vendors based on their ability to execute and completeness of vision. Gartner highlights the following providers in the application performance monitoring market: NTT, Orange Business Services, Vodafone, Tata Communications, Verizon, BT, AT&T, Lumen, Deutsche Telekom, Colt Technology Services, Singtel, Telstra, Arelion, PCCW Global, Riedel Networks, GTT, and Sparkle.
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